Loon
Inactive
This was clearly a tragedy. But things happen.
For all those who claim this is "murder" and "someone should hang"...
1. At what age do we get our electricity for FREE?
2
Nobody is suggesting that people get free utilities. What I would suggest is that before you cut off someone's heat in the middle of January in below freezing temperatures.........you send a real, live person out to do a face to face with the customer to find out what the problem is.
Many older people cannot navigate the phone system. I have an older brother in law who comes to my house to call in his medicine for her to Veterans because he can't figure out how to navigate the system and press in his informaiton on the buttons. My elderly mother didn't even own a push button phone. She was the only person I knew who still had a rotary dial.
If someone had just come to talk to him in person before they actually took his very life, he could have been spared. He had the cash to pay. He needed help.
I don't think that is asking too much for a rep from the company to come to the door to talk to the customer. They used to do it down in Detroit I know.
Customer service is not what it used to be.