…… NEED YOUR PRAYERS

Countrymouse

Country exile in the city
Dear TB2K members---we have an unusual problem, and I need your help.

We've been out of water since last Tuesday due to our well being down---and I've been blocked at every turn trying to get it fixed---which has me wondering if this is God's way of saying we're barking up the wrong tree in trying to fix it and He's trying to save us money and effort in doing so--but I can't seem to find the person with the right expertise to solve our dilemma.

Here's the backstory:

Last Tuesday, I had a long-time dream fulfilled, when I had some electricians come to put in a receptacle in my kitchen.

Whoever designed this kitchen in the 1960's didn't think about what the lady of the house would need--and this entire kitchen counter had NO receptacle--the nearest one was BEHIND the refrigerator--so the entire cabinet/counter space was dark and useless as far as using any kitchen appliances (coffee-maker, mixer, microwave) at all there.

So I finally bit the bullet and had one put in.

Looked and worked beautifully.

But that afternoon, as I was at work, my son called me--"Mom, I turned on the faucet--and no water came out!"

Now as I said, we are on a well.

Now it's always been a bit tricky "explaining" to guys new to working on the house that not ALL the electrical power for the well was in the 220-breaker that runs the pump itself.

It had been YEARS since I'd had to think or worry about it, but I remember our LAST well-pump man (who is dead now) had said that "somewhere" on our panel was a THIRD source of electricity that controlled the "Switch" that activated the pump--I suppose he meant the pressure-switch--but he wasn't clear on which breaker (used to be "fuse") it was.

I had wondered, however, when the electricians came to work on my kitchen, why the circuit they picked as the best to wire the new receptacle to, had so few things on it.

All it had was one plug in the kitchen (where our fridge was plugged in--just a regular plug), and one plug in the living room on the other side of the same wall (where we have a couple of lamps we hardly ever turn on plugged in).

This is the circuit they ran a new wire to, for my new kitchen switch.

And the same day, my pump stops working--just doesn't crank any more, and my son gradually drew water all day around the house until all the pressure was gone, as he discovered that afternoon.

The electricians swore up and down they had never disconnected (or seen) any 'stray' wire that could account for anything to do with our well.

We had them also check the well circuits in the basement where the tank is, both at the switch (which was in the "on" position, suggesting it was running at the time it stopped), and at the capacitor box, which both the electricians AND a well-pump man who came to look at it said had power going TO the well, but not coming BACK from it--which indicated either there was a broken wire coming FROM the well (or................a disconnected wire coming FROM it--going to the circuit box???) or that the pump itself was dead.

The well-man who usually works on our well now is such a curmudgeon he makes any curmudgeon here look positively bubbly with positivism----whenever I call him to come do service on my well (last time was several years ago) he goes through a litany of complaints of how he's too old to really be doing this any more, how he's been planning on retiring for several years now, how it's MUCH too far to come from Dahlonega to my town (he actually is coming from much closer than Dahlonega--I looked it up), how hard it is on him, etc., etc.--and why don't I just get on County water and forget the well? Makes me want to ask him why he works on wells for a living if he hates it so much. But after he's been allowed to bitch about it long enough to make his callers thoroughly and properly repentant for bothering him by calling on him--he agrees to come. He guided the electricians who installed my receptacle through a second test of all the well capacitor circuits and said--like the well-man who came out to my house said--that it was either the pump gone out or a wire disconnected (broken).

But the only way to find out if it IS a wire "disconnected" is to get the top of the well off and test it.

Which leads to the second problem.

I had a hand-pump--that I ordered from Lehman's---installed on that well-head in 1999.

Yes, prep for Y2K.

It's in the same 6-inch drilled hole that the well-line for the house comes up through.

And you can't get to the well-head without first removing the hand-pump.

Which is not only cast iron, standing about 4 feet high, but is attached to a length of stainless-steel piping that goes down inside the PCP pipe for the hand-pump down to the water--somewhere between 100 and 150 feet.

The well line itself is around 160' deep--also PCP pipe (installed in 1999, replacing the original galvanized iron pipe put in when the well was drilled in 1962).

So--just bring in a boom-truck (crane) and pull it, right?

Wrong.

First problem---despite my mom's protests that it was far too close, my Daddy over 60 years ago planted a water-oak tree---then about 20 feet from the well.

Now it's more like the trunk is 10 feet from the well--and the branches overhung the well, so that the well-man said we'd first have to get enough branches cut to give him a 30-foot clearance above the well for his crane.

Would require cutting two large branches--one about 8" diameter and the other 10"--coming off a more vertical upward-growing main branch.

FINALLY found a man who didn't want to charge me an arm and a leg just to cut off 2 branches--and we decided we really only needed to cut one of them (plus he got some other dead ones out of the way).

Didn't get that done till yesterday.

Have left out a LOT of the MANY calls I made, talking to well-pump companies, talking to tree-cutting companies, just to get THIS much done.

So--today came--the big day that the well-man would bring his boom-truck and pull up the pump and replace it.

It had been 3 days since our last HEAVY rain---which came on the same night the well stopped working.

It had rained over 3 inches ALL NIGHT LONG Tuesday night--but Thursday was sunny and we and the well-man had hopes that it was dry enough that he could get his 4-wheel drive boom-truck across our yard and up our hill to where the well was.

He nearly bogged down in the area where our septic system (Infiltrator chambers!) is---but made it past that (leaving deep ruts)--but then when he got to the top of the hill, and stopped to put the truck in reverse to back up to our well--

nothing doing.

Immediately began digging down to China.

My son and I and his helper, by some ingenuity in using plywood, cement blocks, old asphalt shingles (for traction) and wood/bricks, finally got his tires out of the holes they'd made enough for him to back the truck back down the hill and onto the side road beside our yard.

He said there was just no way until the ground dried out more.

It has rained EVERY FIVE DAYS since Christmas---and tonight is beginning another sock-it-in session where they're expecting 3-5 more inches of rain in our already-saturated ground.

At this rate, we won't dry out till May.

And all this has me wondering---"Lord, are you trying to tell me something?"

When I ask Him if He wants us to give us on our well-water, I sense a DEFINITE no, that that is NOT what He is intending.

So I keep going back to the "coincidence" of the well-pump just "happening" to stop working on the SAME day the electricians got in our electrical panel and put in my new receptacle---

and how, now, there is no "return signal" coming FROM the pump to the capacitor box.

I keep thinking, "Could it be the reason we keep getting blocked and stymied at every turn in trying to bring in a big truck and pull the pump--is that we don't need to pull the pump?" That our losing the pump on the very same DAY that the electricians worked on my box means they did "something"--obviously without even realizing it--that disconnected a vital connection for the pump to work?

That God maybe is trying to stop me from spending thousands of dollars and pulling up a perfectly good set of pumps (the hand-pump AND the electric pump) because it ISN'T the pump that is malfunctioning here???

In the meanwhile, the rain is pouring down.

Water, water, everywhere---and not a drop to drink.

(except what I'm pumping up with the hand-pump--which is clean and clear--but nothing LIKE just turning on a faucet).

Plus we can't use the washer, can't take showers/baths, can't use the toilets..............


So.

PRAYERS, please.

That God will either make it stop raining and dry things out enough for the well-pump man and his truck to get IN here....

OR

To lead me to the old-timey EXPERT on well pumps who remembers (maybe) how they "used to" wire them, and who can point out at once what must have gone wrong, electrically, and that all we need to do is look for this or reconnect that or check the other, and -- VOILA!

The sweet vibration of the well-water line to the tank as the pump springs into life again, and the lovely sound of the tank filling with water....................

Until then---

Back to my "Little House on the Prairie" life-style.

PLEASE PRAY for God to work this out for us or show us what to do--how to find the right person---WHATEVER we need to do.

Thank you.
 

Countrymouse

Country exile in the city
Can you not use the hand pump temporarily ?
We are.

But a hand-pump doesn't replace flushing toilets, taking a shower, using a washing machine--even washing dishes with running water in the sink.

But my problem is determining if we REALLY need to replace the pump (which requires the boom-truck destroying my yard just to get in to DETERMINE) or if all the troubles we're having just doing THAT much is God's way of saying, "Wrong Way--Go Back" and that something ELSE is actually what's wrong--like a disconnected wire in our breaker box somewhere....
 

SmithJ

Veteran Member
We are.

But my problem is determining if we REALLY need to replace the pump (which requires the boom-truck destroying my yard just to get in to DETERMINE) or if all the troubles we're having just doing THAT much is God's way of saying, "Wrong Way--Go Back" and that something ELSE is actually what's wrong--like a disconnected wire in our breaker box somewhere....
Honestly, if the hand pump works don’t mess with it and go ahead and get hooked up to city water for the house.

You’ll be glad you did as you age. If you haven’t replaced that pump since before y2k then you will have to put some serious money in it soon.
 

momma_soapmaker

Disgusted
Prayers going up. It's miserable to be without water. Ours was out for a week a few years ago when our hot water heater leaked and flooded everything. We had a hose to a spigot outside that worked, and hauled water in to flush toilets and shower.

You can get a battery operated shower that works in a 5 gallon bucket. We just heated water on the stove.

We take so much for granted!!


(Worth every penny!)
 
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WFK

Senior Something
Possibility; you have a burned out pressure switch. (electricians visit would be co-incidence.)
A good pump man can measure the (submerged) pump windings from up above. That is a prerequisite before pulling it!
Question: is the pump switch controlling a RELAY (which would need a control voltage to operate)? (THIRD source comment above.)
 

Sammy55

Veteran Member
Wow. What a story! Will be praying! It sounds like you are like us.... We get the most unusual kinds of problems almost all the time! I've heard more than once from the experts: "That's the first time I've ever encountered this!"
 

Countrymouse

Country exile in the city
Honestly, if the hand pump works don’t mess with it and go ahead and get hooked up to city water for the house.

You’ll be glad you did as you age. If you haven’t replaced that pump since before y2k then you will have to put some serious money in it soon.
Fluoride.
Chlorine.
"Clean" septic water from Lake Lanier.

Plus astronomical water bills from trying to irrigate a half-acre garden on city water.

No.

Like I said, I have prayed and really don't sense God telling me that He wants us to give up on the well and its good clean water (drilled through solid granite--so very pure), yet.

The first pump (put in when the house was built in 1962) lasted 37 years and was still running when I had it replaced in 1999, and this second one "seemed" to be still running strong even through it's 25 years old.

I just called and spoke to another well service that used to service our system, and the owner called me back (even this late!) from Mississippi, where he said he'd just "driven 9 hours through this rain" to get to a conference for well-drillers. He said it's all too common for well-drillers to default straight to "you need a new pump" when I really might only need a new pressure switch or a new capacitor box, and that I should try a reputable well service (and he recommended one--not his, but one he knew of) to check the well out first and rule out all other possibilities.

So I left a message with them tonight, and we'll see what they say when they call me back tomorrow.

I have more peace now than I did before--but ya'll keep praying, please!
 

Countrymouse

Country exile in the city
Could the electricians, in doing their work, have created some type of electrical surge or ? that shorted out a relay switch on your pump. Lightening in our area did that to the relay switch at our pump head. Praying for you!!!
possibly. My son said his computer "went off" while they were here---but his computer is NOT on the breaker they were (supposed to be) working on. ?????
 

tinfoil

Senior Member
What you have been experiencing is how the universe tells me, “No dummy!! That’s not it!! Effing listen to me!!”

Respectfully, have you physically flipped the breakers off and back on again? Older breakers can be tripped and not look it. Also, if your house has any GFCI receptacles check that they aren’t tripped. I’ve seen where one receptacle shared power for it and something unrelated in another part of the building, that GFCI receptacle got tripped, no one knew that it shared power for the other thing. We were about to start tearing into the walls when somebody poked the reset on the GFCI and saved the day.
 

Kris Gandillon

The Other Curmudgeon
_______________
Do you know what it would cost to get hooked up to county water?

How does that price compare to the “thousands” you mentioned it would cost to pull the pump and possibly replace it?

And what if you spend the thousands to pull the pump and that doesn’t solve the problem because it is really an electrical issue that would still need to be resolved (or maybe they would just run new wiring when they replace the pump?)

Getting hooked up to county water may not be a quick solution though. The rain and soggy ground may impact their ability to get you connected if you can even get on their schedule anytime soon.

Yes, a miserable situation. Praying you make the right decision and get it resolved soon.
 

Countrymouse

Country exile in the city
What you have been experiencing is how the universe tells me, “No dummy!! That’s not it!! Effing listen to me!!”

Respectfully, have you physically flipped the breakers off and back on again? Older breakers can be tripped and not look it. Also, if your house has any GFCI receptacles check that they aren’t tripped. I’ve seen where one receptacle shared power for it and something unrelated in another part of the building, that GFCI receptacle got tripped, no one knew that it shared power for the other thing. We were about to start tearing into the walls when somebody poked the reset on the GFCI and saved the day.
Oddly enough, the same day we put the new receptacle in, my son accidentally hit the "test" button on it in plugging in the crock-pot. He said it made a loud "pop" and the red light came on. I wasn't home (at work) but told him just hit the "reset" button and he did, and the red light went off.

"IF" the well-pump has anything where power is going thru some 'other' circuit other than the regular 220 for the pump (like an extra 10 for the pressure-switch, somewhere) I wonder if just going this may have caused a surge that did something to the pressure-switch?
 

Countrymouse

Country exile in the city
Do you know what it would cost to get hooked up to county water?

How does that price compare to the “thousands” you mentioned it would cost to pull the pump and possibly replace it?

And what if you spend the thousands to pull the pump and that doesn’t solve the problem because it is really an electrical issue that would still need to be resolved (or maybe they would just run new wiring when they replace the pump?)

Getting hooked up to county water may not be a quick solution though. The rain and soggy ground may impact their ability to get you connected if you can even get on their schedule anytime soon.

Yes, a miserable situation. Praying you make the right decision and get it resolved soon.
I asked the county about 10-15 years ago.

$1500 for the meter and to hook up. (and this was 10-15 years ago!)

Not counting the pipe and labor.

Not counting the hook-up fees and water bills.

So--given that I pay NOTHING for my well-water--

YES, over time, far more expensive.
 

Countrymouse

Country exile in the city
What you have been experiencing is how the universe tells me, “No dummy!! That’s not it!! Effing listen to me!!”

Respectfully, have you physically flipped the breakers off and back on again? Older breakers can be tripped and not look it. Also, if your house has any GFCI receptacles check that they aren’t tripped. I’ve seen where one receptacle shared power for it and something unrelated in another part of the building, that GFCI receptacle got tripped, no one knew that it shared power for the other thing. We were about to start tearing into the walls when somebody poked the reset on the GFCI and saved the day.
Not "all" of them--not yet.

My son hates it when I cut off all his "rail-fan" computers and he has to re-set them.

But we may need to do that.
 

AlfaMan

Has No Life - Lives on TB
Find a good electrician. To me (not an electrician!!) it sounds like the kind of trouble as you would on a heavy truck liftgate. If the liftgate won't move, you hold the up/down switch in up position for 10 seconds; what that does is it resets the liftgate circuit breaker. Liftgate goes "grrrrr" and starts working again.

If you had an electrical surge the same day as you had the new outlet wired in; my guess is there's either a circuit breaker on the pump or in your electrical box that got tripped. I wouldn't think an electrical surge would "kill" the pump outright-they are built to be pretty resistant to a lot of outside inputs.

Get that electrician (or another one) in there to trace the power lines to the water pump. There's a tripped relay in there somewhere. It may cost but better than spending 5k to hook up to Gwinnett county water.

Prayers said.
 

Fairwillows

Where I am supposed to be.
Prayers!!! I was without well water for 17 months, but my well collapsed!!! had to truck in bulk water, city water is THE WORST. Now I could give you referral for a new well, 0 down .01 percent interest, but that doesn't sound like you need that. My first thought was one of your wires is loose? But I'm not an electrician either. Dang, prayers you get that mess figured out. :rs:
 

sy32478

Veteran Member
Tinfoil may be on the right track. If the new outlet is a GFCI outlet and they had the load and line inputs reversed, then anything downstream if the outlet would be get no power.

If you have 4 wires (or 5 with a ground wire) it may be as simple as swapping the top and bottom wire on each side of the outlet.
 

quar

Doc
Some of the Newer Eaton GFCI outlets will mess up for good if reversed. Also on this brand the load and line are flipped from normal outlets.

Does the Well pump Have its own GFI on it. If you have more than one GFI or GFCI on the same "line" it can cause an issue.

If you have anymore room you may want to add a new circut breaker, 15 amp should do it and put your kitchen outlet on that.

I have a ruined back due to the Military and for cosmetic reasons it took about 3 hours for me to add in a new circut breaker for a hottub on the other side of the house and a new outlet. hope this info helps.


Also a random fact, even garbage disposals have a reset switch to protect from surges. maybe your pump has a similar feature.
 

Wildwood

Veteran Member
Adding my prayers! I so wish you were close to me...I'd send DH over to trouble shoot. He can track down about anything electrical and he's seen some strange wiring...was just telling me about some tonight he saw in a house they were working on.

I'm on your side about the municipal water...no way if I could avoid it. It's one more loss of independence. Like you, I water a garden all summer long and that would not be possible on anything but a good well.
 

anna43

Veteran Member
Prayers said.

I'm not big on coincidences and I suspect the electricians did something to cause the problem. They should have liability insurance to cover their mistakes. I think I'd be calling the electricians and telling them what you're dealing with, and it seems unlikely that is it a coincidence this happened the same day as they were working on your wiring. You need to know if there was some sort of power surge that could have damaged the wiring to the well and, if so, what do they intend to do about fixing the problem.

My well story. Once upon a time our sewer was blocked, and it was winter, and frost was 3' deep. So, we had someone with a large machine come in to cut through the frost to allow the sewer pipe to be repaired. Turns out in cutting the frost they also cut the 220 to the well. Electrician came and repaired the wiring and left just as we got home telling us it was fixed, and the pump was running. Just as we walked into the house, dd asked for a drink of water and when I turned on the faucet the pressure was so strong it took the glass out of my hand. Dh rushed to the basement, checked the pressure gauge which was maxed out in the red and quickly tripped the breaker. The pressure tank was 40 years old and I'm still amazed it didn't blow up. When the wires were cut the surge had welded the points (I think that's right) on the pressure gauge so the pump couldn't shut off. Electrician was very upset at himself for leaving without waiting for the pump to shut off. Never got a bill from the frost cutting crew so I assume they knew they'd cut the wires and didn't want to own up.
 

Knoxville's Joker

Has No Life - Lives on TB
Well first, you need to trace the wiring. If there was some ghetto magic, or presidential modification going on when things were wired it is had telling how things are routed or wired up.

Dad had an in-wall junction he discovered when he was working on a bathroom and boy oh boy I never saw him get so pissed at someone that was not there or curse that much. The breaker was off and he still got shocked.

The other easy fix or test is to run a temp 220 line to the pump house and see if that fixes the issue. For all you know tree roots could have compromised power or water lines and it was coincidental the electricians broke things.

I am looking at running a 8/4 line to my well house so I can get rid of a second meter and lower my electric by 40 a month.
Underground power can be a fickle thing if the wires get compromised. Tree roots can cause odd issues sometimes.

The other thing it could be is a relay switch by the pressure tank, I had mine go out a while back.

And the other thing it could be is the ground rod could be insufficient. An old installer hack if you hit a rock 3 foot down is cut off 5 foot and inspector would know no different, or there could be not proper ground at all causing all manner of issues.

Dad had a lightening strike a while back that took out his well, his AC unit, and toasted his main breaker panel.
 

summerthyme

Administrator
_______________
Prayers! I would definitely try to get someone to test ALL possible electrical issues before pulling the pump!

In the meantime, of course you can flush toilets. Get a 3 gallon pail, and either fill the toilet tank as needed, or just pour it into the bowl all at once... either way, it will flush fine.

Remember... if it's brown, flush it down... if it's yellow, let it mellow!

Summerthyme
 
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