WTF?!? MY BANK ACCOUNTS ARE *GONE*

Dennis Olson

Dennis Olson

Chief Curmudgeon
_______________
So I went to pay for my permanent crown and have it installed today. I say to the clerk “Just a minute, I need to check my balance.” (That’s so if I need to move enough money into the account to pay for the work being done.) “Your card was declined.” “What?” So I jumped on my iPhone and pulled up the app for my bank account. “Invalid Password.” “WHAT???”

So i fidget with it for a few minutes and I finally get in to the app. No accounts listed. No insurance listed. Now I was “What the actual f’k???” I told the clerk lady that I’d have to call my bank, which I did when I dragged myself through my door. After collapsing onto my recliner and taking the requisite doggo mauling, I called the bank, heart in my throat, praying that I wasn’t hacked.

Lady comes to the phone and says, “Just so you know, we’re having a system-wide computer malfunction, which isnt letting anyone see anything. Even we are locked out. Sorry about that.” I told her thanks and ended the call. I’m so happy that it was their fault and I didn’t get hacked. So I’m done worrying about it. I thought I’d post this as a PSA for folks who might be having troubles today.

Stupid IT dept. Someone’s going to have to update their resume, I’m thinkin’…..
 
Lone_Hawk

Lone_Hawk

Resident Spook
Dennis Olson said:
So I went to pay for my permanent crown and have it installed today. I say to the clerk “Just a minute, I need to check my balance.” (That’s so if I need to move enough money into the account to pay for the work being done.) “Your card was declined.” “What?” So I jumped on my iPhone and pulled up the app for my bank account. “Invalid Password.” “WHAT???”

So i fidget with it for a few minutes and I finally get in to the app. No accounts listed. No insurance listed. Now I was “What the actual f’k???” I told the clerk lady that I’d have to call my bank, which I did when I dragged myself through my door. After collapsing onto my recliner and taking the requisite doggo mauling, I called the bank, heart in my throat, praying that I wasn’t hacked.

Lady comes to the phone and says, “Just so you know, we’re having a system-wide computer malfunction, which isnt letting anyone see anything. Even we are locked out. Sorry about that.” I told her thanks and ended the call. I’m so happy that it was their fault and I didn’t get hacked. So I’m done worrying about it. I thought I’d post this as a PSA for folks who might be having troubles today.

Stupid IT dept. Someone’s going to have to update their resume, I’m thinkin’…..
Click to expand...
Which bank?
 
20Gauge

20Gauge

TB Fanatic
Dennis Olson said:
So I went to pay for my permanent crown and have it installed today. I say to the clerk “Just a minute, I need to check my balance.” (That’s so if I need to move enough money into the account to pay for the work being done.) “Your card was declined.” “What?” So I jumped on my iPhone and pulled up the app for my bank account. “Invalid Password.” “WHAT???”

So i fidget with it for a few minutes and I finally get in to the app. No accounts listed. No insurance listed. Now I was “What the actual f’k???” I told the clerk lady that I’d have to call my bank, which I did when I dragged myself through my door. After collapsing onto my recliner and taking the requisite doggo mauling, I called the bank, heart in my throat, praying that I wasn’t hacked.

Lady comes to the phone and says, “Just so you know, we’re having a system-wide computer malfunction, which isnt letting anyone see anything. Even we are locked out. Sorry about that.” I told her thanks and ended the call. I’m so happy that it was their fault and I didn’t get hacked. So I’m done worrying about it. I thought I’d post this as a PSA for folks who might be having troubles today.

Stupid IT dept. Someone’s going to have to update their resume, I’m thinkin’…..
Click to expand...
This is exactly why we have 2 different banks for our accounts. We have had this happen before......
 
kyrsyan

kyrsyan

Has No Life - Lives on TB
Oh yeah, I would have felt about the same. And had a few pieces of someone. That would have actually warranted me showing up at the bank and demanding cash in hand. Not that I don't have cash on hand, but I tend to get a bit itchy when people try to tell me that my money is "lost" because their systems are down.

But truthfully, I've been seeing a whole lot of internet issues since the massive cell phone outage a few weeks ago.
 
Sweetwood

Sweetwood

Senior Member
What a horrible feeling boss! As weird as it seems I thank you for experiencing and sharing it with us. I think your experience will wake a few up to the reality of tech failing. This should terrify all of us who have bank accounts(crypto too). Accident, bug or hack, all of our "wealth" can disappear with the glitch of the system. What will it look like when, not if, when this happens on a national level and maybe doesn't come back? Got back ups?
 
Reasonable Rascal

Reasonable Rascal

Veteran Member
Dennis Olson said:
Bank is USAA.
Click to expand...

My limited experience with them is that they are easy to hack/spoof/whatever. Some years ago I found an account in my name with proper SS #, etc. with them. They admitted it had been opened remotely, as in on-line only, in Norfolk, VA. Haven't been to VA in 20 years, though I have a SEAL nephew there. Kinda doubt he'd have my SS # though, or do such a thing.

Account promptly closed and no issues after. But I don't even qualify for membership unless shirt tail relations count.

RR
 
day late

day late

money? whats that?
My father was an electrical engineer. He did the hardware end of building computers for the gov. He did it so long ago it wouldn't surprise me to find out some of his computers were still on the moon. One of his favored expressions was;

"To err is human. BUT to really foul it up you have to have a computer."

I have never found reason to doubt his words.
 
Bubble Head

Bubble Head

Has No Life - Lives on TB
Bank was hit with ransom ware. I was at a Doctor appointment a week ago and needed to make a future appointment. They were locked out by an attack. Receptionist said she is doing it manually and it consumes all her weekend time in addition to working late. Not the first time I have heard this story.
 
The Mountain

The Mountain

Here since the beginning
_______________
I use USAA as well. I guess I should count myself fortunate that I didn't need to access any bank functions today. This is their biggest Achilles heel: USAA has no physical branches and only a handful of ATMs around the country. It has made things inconvenient at times. It's a taste of the kind of control the .gov will have if CBDCs gain traction.
 
Meemur

Meemur

Voice on the Prairie / FJB!
That's truly awful!

I haven't had that experience, yet, but I've stood in line for groceries several times now at different stores and had the card machines go down. That's why I now carry checks and cash.

I'm also with a local credit union. If anything happens, I know where their CEO and several bank officers live, as do other people.
 
TxGal

TxGal

Day by day
We just got home from a Dr's appt and grocery shopping, and I read this and about needed medical attention myself! (figure of speech only) I was able to log into USAA to check our account.

It came up just fine, balances are correct, but there is a statement at the top of the page that they are aware of technical difficulties and they are working on it.

Stuff like this scares the willies out of me.
 
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Sammy55

Sammy55

Veteran Member
Terrwyn said:
I've been forced to start paying bills online and it makes me sick everytime I do it. This is not easier. I can write checks and seal envelopes in half the time.
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But mailing bills also has its problems. The company can hold your check saying it was lost and then they penalize you with late fees. Or someone can grab your check anywhere along the way and have access to your checking account and routing number and steal from you with those.

Nothing is safe anymore! And I don't think it will get any better!! THEY want your money, and THEY will do whatever THEY can to get it, in any way THEY can. THEY are like d*mned viruses....THEY find workarounds for whatever you throw at them so that you eventually get caught with their bug of deception and thievery.

We've been dealing more with checks and cash locally but use a check card or pay bills by electronic debit direct from the checking account. And, of course, I try to check our accounts several times a day to keep track of what's going where. Maybe catch something before it gets too big.
 
Quiet Man

Quiet Man

Nothing unreal exists
Internet outages, cell phone call failures/drops, bank service outages/hacks, online store outages, and problems with payment processing: I see all of these rising in frequency in our future.

ETA: One of my sources advised trying to get ahead, by a few months, on car and rent/mortgage payments.
 
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LoupGarou

LoupGarou

Ancient Fuzzball
The only info I can find so far is this...
www.mysanantonio.com

USAA back up following outage plaguing thousands of customers

Thousands of USAA customers report outage plaguing several online services and the mobile app.
www.mysanantonio.com www.mysanantonio.com
USAA shared an update with customers on social regarding the outage saying the issue has been resolved.
"Availability of USAA systems has been restored and members may now access their information online and via the USAA app," they wrote on social media. "We value your membership and know you put your trust in USAA and we apologize for the inconvenience."

Original story:
USAA customers Tuesday afternoon took to social media to say that they are having trouble accessing certain online services. The San Antonio-based insurance and finance giant have said that they are aware of the issues but haven't given a timeline or cause of the possible service outage.
The company that provides its services to military members, veterans and their families said on X, formerly known as Twitter, that they know that members can't access their accounts on the USAA website and the mobile app. The post was sent around 3 p.m. on Tuesday.

One alleged member responded to the post, saying they were about to call USAA. The company responded saying that technical specialists are "working aggressively" to fix the unknown issue and apologized for any inconvenience.
According to DownDectator, a website that tracks outages, nearly 3,000 reports have been made of outages affecting customers. A heat map on the website shows the hardest hit areas in Texas include San Antonio and Dallas. However, customers in Houston also seem to be affected.

Still, customers are taking to X to find out what's going on. Some of them going to the most extreme theory — was USAA hacked. This is not the case. USAA said in a statement that the outage is the result of a technical issue and it has IT teams actively working to resolve the problem as soon as possible.
"We currently have an intermittent outage impacting some members’ ability to access the USAA mobile app and USAA.com.," USAA said in a statement emailed to MySA. "We apologize to our members for the inconvenience."
The outage is also resulting in longer than usual hold times at the company's 1-800 number. Many applications were coming back online as of 3 p.m.
It still didn't stop some members from expressing their hacking fear.

"I thought I was hacked," posted one alleged member with a GIF of Denzel Washington looking particularly relieved.

Another supposed customer took issue with how the issue was communicated, saying that USAA should post the notice on their main account. As of 3:21 p.m. there is a post about the issues on USAA's main X account.

MySA will continue to follow this story as more information becomes available.





March 19, 2024
By Steven Santana
Steven Santana is a digital reporter and pop culture weeb born and raised in San Antonio. He graduated from Our Lady of the Lake University in 2013. Reach out at steven.santana@mysa.com. Follow him on Twitter @stevensantana88
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Meemur

Meemur

Voice on the Prairie / FJB!
Terrwyn said:
I've been forced to start paying bills online and it makes me sick every time I do it. This is not easier. I can write checks and seal envelopes in half the time.
Click to expand...

I understand! I used to be able to walk downtown and pay in person through a cashier's window at the company. When that went away, I found I was able to pay utility bills at the local grocery store service desk. And then that went away! I have the choice of either using the internet or mailing a check. These days, I pay online, but I do it manually, not with auto-pay.
 
saeurs

saeurs

Contributing Member
I about lose it everytime my card gets locked for some perceived fraudulent infraction (Doesn't happen as much since I stopped using that card regularly). If I got totally locked out of my banking app, I might burn the bank down.

+1 on the need for a defibrillator
 
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