Meemur
Voice on the Prairie / FJB!
First, an apology to China Connection. He warned us that we should change our Centurylink account password before the email switchover. I'm sorry that I didn't heed his warning.
Background: about a month ago, Centurylink rolled out their new email, which has been a nightmare for many customers. I'm not alone!
- First, I couldn't log into my email for about five days. I do not use any sort of email client. I access that email account on a PC using the Chrome Browser. The problem seemed to have resolved itself when I deleted the shortcut from my desktop and made a new one.
- Next, when my bill came due ($35 for Life Plan), I tried to log into my main account to pay it. I was given the message that I had to change my password. I tired to do that, but the password reset link was not reaching me, nor was it in the spam folder (or anywhere else).
- After messing with that, I wrote up a "ticket" and was bounced around to several different techs (probably bots) who didn't understand my problem. They would send the password link and tell me to wait four hours for it to show up. I did that for five days.
- I paid my $35 for Life through the "quick bill pay" and was changed an extra dollar for doing that. Now, this is in violation of my contract: $35 for life.
- Next, I contacted the Centurylink "advocacy" department, which resolved the problem I had last year with email. I wrote out the above, and also threatened to contract the Iowa Attorney General because they charged me the extra money.
- I was told I reached the "vice president" (Stephanie Polk) of Advocacy. Yesterday, I was assigned to someone else, probably another bot. I sent an email asking why the password reset link couldn't be sent through one of the computers whose emails are reaching me.
I haven't heard back, yet.
Questions:
- Has anyone else had this problem? How did you solve it?
(Note: switching companies is not an option. I'm rural and can't afford Media Com, which offers low teaser rates that go to $50/month in short order. They have additional problems, as well).
- Is there anything else I should try?
Background: about a month ago, Centurylink rolled out their new email, which has been a nightmare for many customers. I'm not alone!
- First, I couldn't log into my email for about five days. I do not use any sort of email client. I access that email account on a PC using the Chrome Browser. The problem seemed to have resolved itself when I deleted the shortcut from my desktop and made a new one.
- Next, when my bill came due ($35 for Life Plan), I tried to log into my main account to pay it. I was given the message that I had to change my password. I tired to do that, but the password reset link was not reaching me, nor was it in the spam folder (or anywhere else).
- After messing with that, I wrote up a "ticket" and was bounced around to several different techs (probably bots) who didn't understand my problem. They would send the password link and tell me to wait four hours for it to show up. I did that for five days.
- I paid my $35 for Life through the "quick bill pay" and was changed an extra dollar for doing that. Now, this is in violation of my contract: $35 for life.
- Next, I contacted the Centurylink "advocacy" department, which resolved the problem I had last year with email. I wrote out the above, and also threatened to contract the Iowa Attorney General because they charged me the extra money.
- I was told I reached the "vice president" (Stephanie Polk) of Advocacy. Yesterday, I was assigned to someone else, probably another bot. I sent an email asking why the password reset link couldn't be sent through one of the computers whose emails are reaching me.
I haven't heard back, yet.
Questions:
- Has anyone else had this problem? How did you solve it?
(Note: switching companies is not an option. I'm rural and can't afford Media Com, which offers low teaser rates that go to $50/month in short order. They have additional problems, as well).
- Is there anything else I should try?
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