20Gauge
TB Fanatic
I have several examples of what I am about to describe and to keep things from getting out of hand, I will describe one or two.......
Both are cases where customers are given detailed instructions of what to do and then throw that information away and do what they want..... then complain.......
Case #1
The customer just got their LLC and needed to know what to do to apply for and receive an EIN for that LLC. For those who are interested, you simply google IRS EIN and it will give you the IRS website where you can get an EIN free of charge and they provide the needed letter so you can open a business account for that LLC. We had that conversation in early March...( note the customer was looking to avoid paying me the fees to do the work for them and no our fees are not high )
Skip to this week......
The customer starts a very long text chain where they begin with,,,, Hey! The bank won't let me open a bank account as I don't have my EIN paperwork, but I have the number! I tried to use the FinCen Boi information, but they didn't like it.
My response was that they were to get the letter from the IRS when they applied for the EIN ( employer identification number, think of it as the company's SS number ).
Their response was quick and did not follow my instructions when we originally spoke on the issue...... Well, I didn't think I needed it, so I did not print it. Can you fix it? What can I do that takes less than 30 seconds to fix this issue without me paying you a dime?
Okay the last bit in bold was implied, but they did send a series of texts that more or less implying that they wanted me to take over for no charge.
@^#$%^#$%&#%^&#$%&#$%&#%^&
So I suggested that they call the IRS and try and get a new EIN. This was responded to by the customer with, " How do I call the IRS?"
#^&$%^&$@^%@#$^#%&%$^$#%&
I gave them the answer...........much to my shame.......
Case #2
4 months ago a client had his tax return rejected as he did not provide his taxpayer id number that he got when his id was stolen a few years ago. As he was a new client I did not know he had and ID pin, but it is a simple fix. I gave him the number and asked him to call them, ask for his number to be sent to him. No biggie......
Yesterday he text me to say he called the number, but forgot what to say...... I kid you not.
I must be tired, but it really seems that as I get older, people are getting dumber or lazier or something. You give them a full set of instructions and they screw it up / lose them / refuse to follow them / or do something weird.....
Both are cases where customers are given detailed instructions of what to do and then throw that information away and do what they want..... then complain.......
Case #1
The customer just got their LLC and needed to know what to do to apply for and receive an EIN for that LLC. For those who are interested, you simply google IRS EIN and it will give you the IRS website where you can get an EIN free of charge and they provide the needed letter so you can open a business account for that LLC. We had that conversation in early March...( note the customer was looking to avoid paying me the fees to do the work for them and no our fees are not high )
Skip to this week......
The customer starts a very long text chain where they begin with,,,, Hey! The bank won't let me open a bank account as I don't have my EIN paperwork, but I have the number! I tried to use the FinCen Boi information, but they didn't like it.
My response was that they were to get the letter from the IRS when they applied for the EIN ( employer identification number, think of it as the company's SS number ).
Their response was quick and did not follow my instructions when we originally spoke on the issue...... Well, I didn't think I needed it, so I did not print it. Can you fix it? What can I do that takes less than 30 seconds to fix this issue without me paying you a dime?
Okay the last bit in bold was implied, but they did send a series of texts that more or less implying that they wanted me to take over for no charge.
@^#$%^#$%&#%^&#$%&#$%&#%^&
So I suggested that they call the IRS and try and get a new EIN. This was responded to by the customer with, " How do I call the IRS?"
#^&$%^&$@^%@#$^#%&%$^$#%&
I gave them the answer...........much to my shame.......
Case #2
4 months ago a client had his tax return rejected as he did not provide his taxpayer id number that he got when his id was stolen a few years ago. As he was a new client I did not know he had and ID pin, but it is a simple fix. I gave him the number and asked him to call them, ask for his number to be sent to him. No biggie......
Yesterday he text me to say he called the number, but forgot what to say...... I kid you not.
I must be tired, but it really seems that as I get older, people are getting dumber or lazier or something. You give them a full set of instructions and they screw it up / lose them / refuse to follow them / or do something weird.....