foreverkeeps
Veteran Member
I have just had a really bad experience with Coleman stoves.
I received reward points at work and I used it to buy a new camping stove from their catalog. When it arrived, I kept it in the box until we needed it last weekend; only to find out it didn't work!
The gas wasn't getting to the burner, so it would never light.
It's too expensive to ship it to return, because I'd have to pay return shipping to Utah.
So I started looking at other solutions, including picking up another stove locally and exchanging them out. I bought a second Coleman stove at Target. ... same problem. ,,, gas wouldn't get from the regulator to the burner.
Now, we're not idiots, we've had propane stoves for decades. including Coleman.
I was just trying to upgrade to get a stove that was wide enough for two frying pans.
I reached out to Coleman via their online form, and still haven't heard back from them.
I decided to buy a third one through walmart.com. Got it yesterday. guess what? same problem! regulator does not get gas to the burners!
Reviews everywhere say many people are having the same problem! Coleman has replied to some reviews saying "they are so sorry, thanks for letting us know, we will look into the problem." some of these reviews were 2 years ago, and the problem is still there!
Yesterday, I decided I was gonna get everything right. I returned the stove I got with my reward points With the receipt from walmart.com. No problem.
I returned the stove from target, no problem.
The stove that initially came from walmart.com I took to a second Walmart to return with no receipt.
They told me they couldn't give me a gift card for more than $50; to come back up to customer service with about $30 in product.
I went back up after picking out some things, and she ran everything through again. But this time, when she put my drivers license in, it spit out a decline saying I had already returned too many items without a receipt in 90 days, and I couldn't return anything else! what? we know this wasn't true because the last transaction was voided. A manager came over and tried to help, but now the stove wasn't even recognized!
I called the number on the decline receipt. She told me to hold on and she would see what she could do... then she hung up on me. I called back, was put on hold for a long time again, and she came back on and said I couldn't return anything without a receipt for $80 something dollars. what? Really?
Finally, an hour plus into this ordeal, someone else came to work customer service. She put my drivers license in a different way, turned the key on the register to get it accepted, and THEN gave me a gift card for the entire $86! Wow! I definitely needed a drink after all this!
I then went to Dunham Sports and bought a more expensive Coleman combo stove/grill... stood out in the breezeway, hooked up a propane bottle I brought with me... AND HEARD THE GLORIOUS SOUND OF GAS! WAHOO, I'm ready to go camping again! (In 3 weeks!)
I received reward points at work and I used it to buy a new camping stove from their catalog. When it arrived, I kept it in the box until we needed it last weekend; only to find out it didn't work!
The gas wasn't getting to the burner, so it would never light.
It's too expensive to ship it to return, because I'd have to pay return shipping to Utah.
So I started looking at other solutions, including picking up another stove locally and exchanging them out. I bought a second Coleman stove at Target. ... same problem. ,,, gas wouldn't get from the regulator to the burner.
Now, we're not idiots, we've had propane stoves for decades. including Coleman.
I was just trying to upgrade to get a stove that was wide enough for two frying pans.
I reached out to Coleman via their online form, and still haven't heard back from them.
I decided to buy a third one through walmart.com. Got it yesterday. guess what? same problem! regulator does not get gas to the burners!
Reviews everywhere say many people are having the same problem! Coleman has replied to some reviews saying "they are so sorry, thanks for letting us know, we will look into the problem." some of these reviews were 2 years ago, and the problem is still there!
Yesterday, I decided I was gonna get everything right. I returned the stove I got with my reward points With the receipt from walmart.com. No problem.
I returned the stove from target, no problem.
The stove that initially came from walmart.com I took to a second Walmart to return with no receipt.
They told me they couldn't give me a gift card for more than $50; to come back up to customer service with about $30 in product.
I went back up after picking out some things, and she ran everything through again. But this time, when she put my drivers license in, it spit out a decline saying I had already returned too many items without a receipt in 90 days, and I couldn't return anything else! what? we know this wasn't true because the last transaction was voided. A manager came over and tried to help, but now the stove wasn't even recognized!
I called the number on the decline receipt. She told me to hold on and she would see what she could do... then she hung up on me. I called back, was put on hold for a long time again, and she came back on and said I couldn't return anything without a receipt for $80 something dollars. what? Really?
Finally, an hour plus into this ordeal, someone else came to work customer service. She put my drivers license in a different way, turned the key on the register to get it accepted, and THEN gave me a gift card for the entire $86! Wow! I definitely needed a drink after all this!
I then went to Dunham Sports and bought a more expensive Coleman combo stove/grill... stood out in the breezeway, hooked up a propane bottle I brought with me... AND HEARD THE GLORIOUS SOUND OF GAS! WAHOO, I'm ready to go camping again! (In 3 weeks!)