When you talk to them again tell them (and do) call the OIG office. Had a friend here that had some BS with his mail carrier and that seemed to get them off their "oh that's so funny" mode and into action mode. Prayers for you both! FL did get home okay didn't she? Love to you both!
She made it ok, had dinner and calmed down a bit.
We'll see what happens by morning-noon at latest.
