My PC has been running slowly for a long time. I periodically run Spybot, which once every few months finds some things. I run Advance System Care 6, Toolwiz and CCleaner on it daily to clean things up and about once a week iobit malware fighter to look for things. But it still runs slowly. Even switchted to SLimbrowser instead of Firefox. Last night while looking around I found SpeedyPC recommended. So I downloaded the 'free scan', which of course found many things and said I needed to buy their fixit product.
After hemming and hawing I finally agreed. They provided a number to call for tech assistance or involved instructions to install on my own. I decided to talk with a live human, to whom I could ask questions. Their scanner found 1700-odd things. But she went through a number of areas on my PC.
She flew through the Control Panel and ended up at a place called EventViewer(Local). It had 1,700 items, all either warnings or errors. She said that when I run the freeware that I mentioned above, and it finds problems like viruses, that it 'rips the problems out'. In such a way that it damages the hard drive. She claimed that that was the cause of at least some of these 1700 items.
She said that the term for this is 'trace damage'. That I have 2 options to fix this. I could go to Staples or Home Depot, and they could repair the hard drive for $250-300, and that it would take 3-5 business days(that part at least I believe.) Or, they offer to fix it in 3-4 hours and throw in a year's support with 2-3 tuneups as well for $220.
I declined for the present. So, my questions:
1) Is this 'trace damage' legit?
2) if so, is the pricing to fix valid?
3) She also pulled up the windows task manager, which I had active. She said that normally there should be 30-60 processes running. At the point we only had their tool going, and it was showing 66 processes. She noted that means there are things running that I don't need. It sounds great to go to the next tab called Processes, and kill unneeded things. However, I don't know what's safe to remove! For example, I see that Intuit Updater is often running, because I have Turbo Tax. I guess it's always sniffing for new updates. I added something where I can see what the processes are, but the descriptions aren't that helpful. This actually is a set of subquestions then:
4) does anyone with Turbo tax know if it's safe to shut down their updater, which sometimes chews up 47% of the CPU>
5) there are several svchost.exe's, anyone know how I can tell what ones I could kill?
6) Any other common 'don't need' processes that I could kill? Due to ASC6, I have a little thing that shows cpu usage. It's often 100%, but I see that often 98% is System IDLE process. Not a problem, right?
Help greatly appreciated!